AIRSKY Top-Grain Leather Swivel Recliner with Adjustable Headrest R3

30-day Risk-free Trial

At AIRSKY, we want you to feel confident and satisfied with every purchase. If for any reason you're not completely happy with your order, we offer a 30-day return and exchange policy.

30-Day Return Policy

You may request a return within 30 days of delivery if it is unused or you don't like it and in its original packaging. The return shipping costs are the responsibility of our company.(pay the shipping fee first, and we will refund it to you) . The mailing address will be provided via email after submitting the application.

Refund Policy

• To initiate a return, please contact our customer service team. (service@airskyoffice.com) We will provide you with the appropriate return address via email.

• Returned items must be unused, in their original condition, and include all original packaging and accessories.

• Once we receive and inspect your return, we will process your refund within 7 business days.

• The refund will be issued to your original payment method. If you haven’t received your refund:

  • First, check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • If you still haven’t received the refund after 15 days, please contact us directly.

Exchange Policy

• If you would like to exchange an item, please follow the same return process.

• Once we receive your return, we will process your exchange within 3 business days and ship out the replacement item.

• You will not be charged any additional fees for the exchange or reshipping.

Need Help?

If you have any questions about returns, refunds, or exchanges, please feel free to contact our customer service team: service@airskyoffice.com / airskyoffice@gmail.com. We’re here to help and ensure your experience with Airsky is smooth and worry-free.

Fast＆Free Shipping

1. Countries/regions we currently support delivery to:

• United States
• United Kingdom
• EU: France, Germany, Italy, Spain
  

2. What courier do we use for delivery?

• United States: FEDEX_HOME_DELIVERY/FEDEX_GROUND
• United Kingdom: DPD_UK
• EU member states: DPD-V2

3. Warehouse address:

🏠US Warehouse 1: 1521 E Francis St, Ontario, California 91761, USA  | +1 (840) 250-7196

🏠US Warehouse 2: 99 Callahan Blvd, Sayreville New Jersey 08859, USA |  +1 (908) 590-5002

🏠UK warehouse: 30 Maybrook Road, Walsall Wood, Walsall, WS8 7DG, UK | +44 121 520 0593

🏠Germany warehouse: RaiffeisenstraBe 9-10, 40764 Langenfeld (Rheinland) , Germany

4. Order processing time, delivery time, and cost

• Free shipping to: USA, UK, Germany, France, Italy, Spain
• Orders are processed within 3 business days
• Delivery time: 3–4 business days after dispatch

5. Tax

All orders include applicable taxes. Customers do not need to pay any extra taxes.

6. Order delays

Occasional delays may occur due to high order volume, supply chain disruptions, or unforeseen circumstances.

• Processing time extension: During peak seasons or sales events, processing times may be extended.
• Shipping delays: If your order has not arrived within the estimated delivery time, please allow an additional 3–5 business days before contacting our support team.
• Notification of delay: If your order is significantly delayed, we will notify you via email as soon as possible with an updated timeline.

7. Order tracking

7.1 Tracking Information:
Once your order is processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update.

7.2 How to Track Your Order:

• Use the tracking link in your shipping confirmation email, or
• Visit your Order Page and enter the tracking number to view the latest status.

7.3 Multiple Packages:
If your order includes multiple items, they may be shipped separately. In that case, we will send you the total tracking numbers via email.

Please note that delivery times between packages may vary slightly, usually within 0–2 days of each other.

7.4 Lost Packages:
If your tracking information hasn’t updated for more than 7 days, please contact our customer support team at service@airskyoffice.com. We’ll work with the shipping carrier to resolve the issue as quickly as possible.

Note:

1. Please verify that you have entered the correct shipping address before making payment, as this is the address we will ship to.
2. We can only ship to a physical street address. We cannot ship to P.O. boxes.
3. If you have any questions regarding our shipping policies, please contact us:

• 📧 Email: service@airskyoffice.com
• 📞 Phone: (+86) 13827407839 or (+852) 69173373